Returns & RMA Process

30-day returns

If you're not satisfied, you may return most unused items in their original packaging within 30 days of delivery for a refund of the product price. Some items (clearance, custom-configured, or hygiene-sensitive) may be non-returnable — this is noted on the product page.

How to start a return (RMA)

• Email support@elevateworkspace.xyz with your order number and the item(s) you'd like to return
• We'll issue a Return Merchandise Authorization (RMA) number and return instructions
• Pack the item securely in its original packaging with the RMA number visible
• Ship it back using the label or instructions provided

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method, typically within 5–10 business days. Original shipping charges are non-refundable, and return shipping may be deducted for non-defective returns.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days and we'll arrange a replacement or prepaid return at no cost to you. See our Warranty Policy for longer-term coverage.

Exchanges

For an exchange, start a return for the original item and place a new order for the replacement, or email support@elevateworkspace.xyz and we'll help coordinate.