Frequently asked questions
Quick answers on ordering, shipping, returns, warranty, and business purchasing.
Ordering & payment
What payment methods do you accept?+
We accept major credit cards and popular wallets at checkout. Approved businesses can also pay by purchase order or Net-30 terms.
Is checkout secure?+
Yes. Payments are processed by our payment provider over an encrypted, PCI-compliant connection. We never store full card numbers.
Can I change or cancel my order?+
Contact us as soon as possible at support@elevateworkspace.xyz. If your order hasn't shipped, we can usually change or cancel it. Once shipped, our returns policy applies.
Do you offer a price match?+
Yes — if you find the same item for less at an authorized retailer, contact us and we'll do our best to match it.
Shipping & delivery
How much is shipping?+
Standard ground shipping is free on orders over $99 in the contiguous U.S. Orders under $99 are charged a flat rate calculated at checkout. Oversized/freight items may carry a surcharge shown at checkout.
How long will delivery take?+
Most in-stock orders ship in 1–3 business days and arrive within 3–8 business days after dispatch. Freight items are delivered curbside on a scheduled window.
Do you ship internationally?+
We currently ship within the United States.
Returns & warranty
What's your return policy?+
Most unused items can be returned in original packaging within 30 days. See our Returns page for the full RMA process.
How do refunds work?+
Approved refunds go back to your original payment method, typically within 5–10 business days of us receiving the return.
What does the warranty cover?+
Every product carries a manufacturer warranty against defects; terms vary by product and are listed on each product page. See our Warranty page to file a claim.
Business & bulk
Do you offer volume discounts?+
Yes — tiered pricing is available for larger orders. Request a bulk quote and we'll return itemized pricing.
Can I buy with a purchase order?+
Yes. Approved businesses, government, and education buyers can order by PO and apply for Net-30 terms.
Do you help with office installations?+
For larger orders we coordinate freight delivery and optional installation. Talk to our business team to plan a rollout.
Products & assembly
Do products require assembly?+
Most items arrive partially assembled with tools and hardware included; typical assembly takes 15–45 minutes. Printed and video guides are provided.
Where can I find product specifications?+
Every product page lists full specifications, dimensions, weight, materials, and warranty.
Can I get replacement parts?+
Yes — email support@elevateworkspace.xyz with your order number and the part you need and we'll help.